Shipping policy
Last Updated: December 4, 2024
1. General Information
We strive to provide our customers with fast and reliable shipping. This Shipping Policy outlines important details about shipping times, costs, and processes. By placing an order through our website, you agree to the terms outlined below.
2. Shipping Destinations
We currently ship to the following locations:
• Domestic : South Korea
• International: United States, Canada, Mexico
If your country is not listed at checkout, unfortunately, we do not ship to your region at this time.
3. Processing Time
Orders are typically processed within 2-5 business days under normal conditions. During peak periods, such as holidays, processing times may extend up to 10 business days. Orders placed on weekends or holidays will be processed on the next business day. Processing times may vary during high-demand periods such as holidays or sales events.
4. Shipping Methods and Delivery Times
We offer the following shipping options:
Standard Shipping: Estimated delivery time is [5-7 business days] for domestic orders.
Express Shipping: Estimated delivery time is [2-5 business days] for domestic orders.
International Shipping: Estimated delivery time varies by location and typically ranges from [7-21 business days].
Delivery times are estimated and may vary depending on your location and external factors such as customs delays or weather conditions. Tracking information will be provided once your order is shipped.
5. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The total shipping fee will be displayed at checkout before you complete your purchase.
Free Shipping: Available for orders over [$70].
Flat-Rate Shipping: A fixed rate of $7 for all orders under $70.
International customers may be subject to additional duties, taxes, or customs fees upon delivery. These charges are the responsibility of the recipient.
6. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track your shipment. Please allow up to 24 hours for the tracking information to update. If you have any issues with tracking, please contact us at hello@pawpang.com.
7. Lost or Delayed Shipments
While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances. If your order has not arrived within the estimated delivery time:
Domestic orders: Please allow an additional 3 business days before contacting us.
International orders: Allow an additional 7 business days due to potential customs delays.
For lost or significantly delayed orders, please contact us at [Insert Customer Support Email] with your order number.
8. Incorrect or Incomplete Shipping Information
It is the responsibility of the customer to provide accurate shipping details. If an order is returned due to an incorrect address, customers will be responsible for additional shipping fees to reship the order.
9. Damaged or Missing Items
If your order arrives damaged or incomplete, please follow these steps:
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Take clear photos of the package and damaged items.
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Contact us at hello@pawpang.com within 7 days of delivery.
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Include your order number and photos in your email.
We will review your claim and provide a resolution, such as a replacement or refund.
10. Contact Information
If you have any questions about our Shipping Policy, please contact us at:
Email: hello@pawpang.com
Phone: +82-10-2823-8851
Address: Ewha Startup Erum Center 302, 512-42, Seongsan-ro, Seodaemun-gu, Seoul, Republic of Korea
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